Fresh Cars rental and leasing sets the industry standard

The car rental/leasing industry is a crowded one filled with players both large and small. Indeed, if it's your first time searching for a vehicle to rent or lease, Google will serve you so many options that your head will spin.

When this happens, we turn to friends and relatives for advice and recommendations. But if no one in your social or family circle has tried renting a car before (or worse, has had a bad experience), trying to figure out which firm to rent from becomes harder.

One proven way to find the right car rental company is to look for one with numerous and overwhelmingly positive reviews across multiple platforms, such as Google, Facebook, and Sgcarmart. With over 1,000 reviews ranging from 4.9 to 5.0 stars, you can't go wrong by checking out Fresh Cars.

Fresh Cars has built a solid reputation in the rental and leasing industry with its customer-focused approach

A refreshing approach

Fresh Cars, which began business in 2016, continues to build its success on the pillars of consistently great customer service and value for money. Everything it does revolves around these two core principles, especially when it comes to common issues faced by customers who wish to rent or lease a car.

These include a lack of available cars, inflexible contract lengths, opaque pricing structures, and even hidden and unexpected charges. Mechanical problems that occur during the drive are also common. Companies that are unresponsive and inflexible make matters worse as they leave customers unhappy and dissatisfied.

To prevent such issues in the first place, Fresh Cars has a customer-centric approach. Its pricing structure is transparent, so clients know up front whether a vehicle meets their budget. For added convenience, Fresh Cars has an app so customers can check the availability of cars and their pricing.

(iPhone users can find the app here, while Android users can download it here.)

Transparent pricing gives customers confidence, and is another reason why they keep returning to Fresh Cars

Discounted rates are available for longer rental or leasing periods, and Fresh Cars also has loyalty programmes and promotional rates that reward repeat customers.

As for car troubles, Fresh Cars prevents this by subjecting each vehicle in their fleet to a rigorous maintenance schedule. After a car is returned, the company sends it to their own workshop to be checked, so that the next customer who drives it will have a car that's in optimal condition.

This workshop is exclusive to Fresh Cars and does not service external vehicles. This ensures quicker turnarounds, and more importantly, that the mechanics' attention is solely focussed on keeping the firm's fleet vehicles in good condition.

Fresh Cars' dedicated workshop does not maintain outside vehicles - this helps ensure reliability while minimising downtime, too

If any repairs - no matter how minor - need to be carried out, the sales team will follow-up with the customer after they are completed. New customers who are not satisfied with their vehicle's condition are also offered a vehicle exchange at no cost to help ensure their satisfaction.

However, should a vehicle breakdown occur, customers shouldn't worry. Fresh Cars has a 24/7 towing service, which is complemented by an immediate or next-day car replacement service. In addition, the rental fees will be waived for the duration of the breakdown.

Clients can even return their rental vehicle if they're going overseas, and take the same car again when they're back

Keeping customers smiling

Fresh Cars clearly adheres to the philosophy of "The customer is king". One example of this is how the firm gives clients the opportunity to temporarily return a car they are leasing. And when they need the car back, the customer can take the same unit again.

Mr. Mohamed Ghazali Bin Mahmood, who has been renting vehicles from the company for the past 1.5 years, attests to this. "It's useful for say, when we go for a holiday overseas. Their tyre servicing is very quick, and their customer service is 'tip-top'. I would highly, highly recommend Fresh Cars to anyone looking to rent a vehicle."

Another satisfied Fresh Cars customer is Mr. Koh, who first learned about the company in 2021. Back then, Mr. Koh was working as a tour guide but had to make a career switch during the pandemic.

"The Fresh Cars team has helped me a lot, and their encouragement meant a great deal to me during my most difficult times. I'm very grateful to Fresh Cars. Thanks to them, I was given the opportunity to do deliveries and continue earning an income."

An ever-growing number of happy customers is driving the company's business forward

Proven record

These are just a few instances of how dedicated Fresh Cars is to its customers. The company understands that happy customers are the key to continued success. Ads can only do so much. When it comes to publicity, the value of positive experiences, shared through word-of-mouth, is beyond compare.

This is how Fresh Cars has built a solid reputation in the rental/leasing industry. Every client who walks away happy is only too willing to share their great experience with others.

By offering value for money services, Fresh Cars has certainly garnered strong customer loyalty. Indeed, with over 1,000 customers having given the firm between 4.9 and 5.0 stars, you can't go wrong checking out Fresh Cars for your next car rental or vehicle leasing needs.

Fresh Cars is located at 105 Kaki Bukit Ave 1, #03-03, Shun Li Industrial Park, Singapore 415987, and can be contacted at +65 8826 2269.